Privacy policy

Who we are

This website is operated by Big Ben Solutions Ltd (company number 17059742). Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. You can reach us at info@bigbensolutions.co.uk.

What this website does

These pages publish general information about our company and services. There are no contact forms, accounts, newsletters, downloads that require registration, or other features that send us your details automatically through the site itself.

If you choose to email us, you do so using your own email application. We do not operate a web form that collects messages on this site. A shorter transparency note covering the same practices is also at /legal.

Personal data we do not collect via this site

We do not use this website to:

• Run analytics, advertising, or marketing pixels
• Collect, store, or process personal data for those purposes
• Offer user logins, accounts, or similar services

If you email us

When you send a message to our published address, the content of that email (including your name, address, and whatever you write) is handled in our ordinary business email, not collected by scripts on these web pages. We use that correspondence only to reply and to manage the enquiry. We keep it no longer than we need for that purpose or as required by law or legitimate business records.

Hosting and technical processing

Delivery of the site may involve technical processing by our hosting and content-delivery providers (for example to serve pages securely and reliably). That infrastructure may process request data such as IP addresses and standard server logs as part of operating the service. That processing is outside our day-to-day editorial control of the page content, and is limited to what those providers need to run their platforms.

Fonts and third parties

We do not embed third-party trackers for analytics or ads. Text fonts are loaded using Next.js font optimisation and are self-hosted at build time — we do not call a third-party font service from your browser at runtime. See also our cookie policy.

Your rights and contact

Depending on where you live, you may have rights under UK or EU data-protection law in relation to personal data we hold about you (for example if you have emailed us). This page is a plain-language description of our website practices, not legal advice. To ask a question about your information, email info@bigbensolutions.co.uk.

Changes

If we add features that collect data or use non-essential cookies, we will update this policy (and related pages) so expectations stay clear.